Client Center

Cassandra S. Yu

Cassandra S. Yu

Director of Client Relations

How Can We Help You?

We complement our expert guidance and innovative solutions with unparalleled client service. Backed by the strength of Northwestern Mutual, our Client Relations Center ensures that no matter what stage of life you are in, you are maximizing the benefits of being our clients. We will introduce you to a financial representative who can provide you with solutions tailored to your individual financial security goals.

Online Access Made Easy is making it easier to manage your money and accounts and plan for your future.

  • Do you want to view your accounts? Click here for secure online access.
  • Don't have an online account? To get started, click here.
  • To register, you will need to have your product number.  Your product number could be your investment account, insurance policy, annuity contract or insurance service account number.
  • Do you want to change your address or name? Repay a loan? Request technical support? Here are downloadable forms by product line and answers to FAQs.

The Personal Touch

While we embrace technology and the 24/7 access it provides, we know sometimes you just need to talk to someone. It’s the reason we have a Client Relations Center, based in Downtown Los Angeles, with qualified professionals who can answer your questions.

About our Director of Client Relations

Cassandra ("Cassie") Yu joined Northwestern Mutual-Los Angeles in 2013 as the Director of Client Relations, bringing nearly a decade of life insurance industry experience. Cassie is passionate about making sure that all of her clients’ needs are taken care of, and that her clients receive proper guidance through referrals to her team of the expert financial advisors. Cassie holds Life, Health and Long Term Care licenses, as well as Series 6 and 63.

Cassie has spent half of her life in South Korea and the other half in the United States, and she started her life insurance career with Korea Life Insurance (now called Hanwha Life Insurance) as a global life insurance market researcher. After moving back to the United States, Cassie moved on to a client servicing position at MetLife, utilizing her bilingual skills and industry knowledge to help both English and Korean speaking clients. Cassie holds a Bachelor of Arts Degree in English Literature and Mass Communications from Sogang University in Seoul, South Korea.

Contact Us

Whether you are an existing client or want to get started on the path to financial security, please call us at 213-243-7000 Monday through Friday from 9:00 a.m. until 4:00 p.m.  After hours, leave a message and we will return your call the next business day. We look forward to guiding you.


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#1 in the Financial Services Industry

- Selling Power's "50 Best Companies to Sell for Now." October 2016

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To learn more about Northwestern Mutual Investment Services, LLC and its financial representatives, visit: FINRA BrokerCheck